Delivery
All items are made to order and I aim to complete and dispatch your order as quickly as possible but please allow upto 10 working days.
This allows me time to design and personalise your gift.
I can often complete orders within a few days however, If you need a gift in a hurry, Please contact me before placing your order.
I send all parcels with Royal Mail 1st class. Once dispatched, delivery can take 1-3 working days.
Please allow upto 14 working days before contacting me about an undelivered order as I am unable to chase with Royal Mail until the 14 days has passed.
I am happy to deliver worldwide.
For international orders, there may be an extra charge when your parcel gets to customs. It is your responsibility to check your countries import policies before ordering.
Returns and Refunds
If you are not 100% happy with your product, please don't hesitate to contact me.
I take great care in checking and personalising the products that I sell, however, If the product you have received is faulty or I have made a mistake then I will happily replace the product or refund.
As all of my products are personalised, I cannot accept returns or offer a refund if you have changed your mind or made a spelling mistake.
Colours
Please note that the colour of the product you receive may vary slightly from the colours shown on your computer monitor.
Ribbon
Please note that the ribbons used are for decoration purposes only and are not an integral part of the toy.
The ribbon should always be removed before giving to a child. That's Sew Personalised takes no responsibility if this is not removed.
Product Photos
That's Sew Personalised reserves the right to use photos of any items made and will use them for advertising on social media.
If you would prefer me not to use photos of your gift then please let me know when placing your order.